Terms & Conditions
1. Definitions and Amendments
A. For the purpose of these terms and conditions, the customer shall be referred to as the ‘client(s)’ and Luft as the ‘introductory agency’. The term ‘client(s)’ shall be deemed to include the client’s spouse or partner or, in the case of a company, any authorised representative of that company. Also, if applicable registered cleaners introduced to the client may undertake varied roles for the client, but for the purpose of these terms and conditions and all other communications will be referred to as the ‘cleaner(s)’.
B. The introductory agency reserves the right to amend these terms and conditions if necessary. An up to date copy is always posted on the Luft website.
C. The introductory agency shall introduce a cleaner to the client from its database of approved cleaners, on and subject to these terms and conditions.
2. Payment
A. For regular cleaning, the client(s) shall arrange a payment via direct card or bank transfer.
B. For one-off cleaning, the client(s) shall arrange a direct card payment or bank transfer as requested by the introductory agency PRIOR to the cleaning taking place.
C. If a cleaner(s) is required for more hours than originally quoted for a one-off clean payment will be made when completed.
3. Introductory Agency Insurance and Liability
A. Luft take great care when interviewing, vetting and reference checking cleaners to add to our database and although our experience tells us that they very infrequently have accidents in our clients homes, in order to give our clients peace of mind, we carry comprehensive public liability insurance of at least £1m. A copy of the certificate of insurance is available on request.
B. The client(s) shall not be covered by the insurance maintained by the introductory agency if the cleaner is not introduced by the introductory agency and/or the terms of this agreement are otherwise breached.
C. The introductory agency shall not be liable for any consequential or indirect losses incurred by client(s) as a result of any failure of a cleaner to comply with his or her contractual obligations for whatever reason. However, the public liability insurance maintained by the introductory agency does provide cover against theft or malicious damage.
D. The ownership and responsibility for the return of client(s) keys remains between the client(s) and the cleaner(s).
E. As with most insurance policies, there is an excess for each and every claim. The client accepts responsibility for the first £100 of this excess. This allows us to keep overall costs low and avoids claims for minor accidental damage that can occasionally occur during the course of cleaning.
F. Force majeure & jurisdiction – Neither party shall be liable for any failure in performance of any of its obligations under this agreement caused by factors outside its control. English Law shall cover this agreement and the parties consent to the exclusive jurisdiction of the English courts in all matters regarding.
4. Client(s) obligations
A. The cleaner is introduced to the client(s) as a self-employed cleaner and the client(s) shall retain the cleaner only under a contract for service. The client(s) shall agree with the cleaner directly the terms of such contract.
B. The client(s) shall agree with the cleaner directly what services are to be performed by the cleaner
C. The client shall contact the introductory agency directly if a cover cleaner is required due to the regular cleaner’s illness or holiday. Cover cleaners are not automatically supplied, as not all clients require them.
E. The client(s) shall bear the cost of recovery of agency fees in the event of non-payment.
5. Termination
A. The introductory agency may terminate the agency agreement by giving one month’s notice to the client(s) in writing.
B. The introductory agency may terminate the agency agreement with immediate effect, if it decides in its absolute discretion; it is no longer able to provide the service.
C. The client(s) may terminate the agency agreement only by giving one month’s notice to the introductory agency in writing.
D. For a period of twelve months following termination of the client/agency agreement the client(s) shall not engage whether directly or indirectly as an employee, agent or otherwise any cleaner who has been introduced by the introductory agency to the client(s). If the client(s) so engage(s) a cleaner, then a ten times the one-off cleaning fee is payable.
6. General
If any provision of these terms and conditions shall be found to be void, invalid or unenforceable, whether by a court of law, agreements of the parties or otherwise, the remainder of this agreement shall remain in full force and effect notwithstanding any such invalidity, illegality or unenforceability but the provision in question will either be amended so as to make it valid, legal and enforceable or in the event that this is not possible, deleted.